Please follow the steps in this TurboTax FAQ to take a picture of your W-2 in TurboTax Online:
https://ttlc.intuit.com/community/entering-importing/help/how-do-i-take-a-picture-of-my-w-2-in-turbo...
If you are experiencing a problem you may need try another browser or clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:
To clear your cache use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
To clear your cookies use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
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