Mac OS Big Sur - When will Turbotax run under this OS?

[macuser_22]

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@Tbirdvet wrote:

I installed TT 2020 on two different Mac's.  One running Mojave that took about 3-5 mins. to install using the disk and the other running BiG Sur took 30 mins.  On Big Sur it wants to load every file file from the disk very slowly.  When done all works but why it is so slow is beyond me.

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Installing from a CD only requires mounting the .dmg disk image file and then copying the application to the applications folder, both of which are built in Mac OS features for mounting any CD and has nothing to do with the CD contents.   The Mac "diskmounter" and copy processes do that.  If VERY slow the  I would suspect many re-read attempts that can be due to a defective or margional CD or CD drive.

[Tbirdvet]

I agree what you state but it did not do that.  I used two different drives on two different Mac's and worked the same way.  When I installed with Mojave it acted just as you stated,

[macuser_22]

I see in Mac forums that many Big Sur users are very unhappy with the slowness and many have reverted back to Catalina until Apple has a solution.

[dhjaffe]

That's exactly what happened to me. I was using the disk to install TurboTax & it was taking forever. I finally gave up, stopped the installation & downloaded TurboTax from the website. I just figured it was a problem with my disk drive or the disk itself. Having read your experience, I think Big Sur caused the problem.

And the issues continue now that I have TurboTax installed. Sometimes the program opens normally & other times it takes 6-10 minutes or doesn't open at all. 

[Julie53]

I'm having the same problem ... I finally let it just run while I wandered thru the forum and it finally came up with the screen asking for the license code ... I entered that and was presented with a window that said something like "ok, let's get started" and clicked the "Get started" button ... it's been a while and is still spinning ... will just leave it alone while I go do other things and see if it ever actually launches 

ps, I'm running Big Sur 11.1

[Julie53]

I left it running and if finally launched!  Will be interesting to see if it takes this long in the future.  If this is simply the amount of time it takes to install might a suggest adding some sort of status bar to inform the user of progress?  

[Carlyslethomas]

Is there confirmation that Turbotax will now run under Big Sur OS?

[mbroder61]

Not as far as I know. Neither TurboTax/Intuit nor Apple is doing a very good job communicating about this. 

[macuser_22]

Many users are successfully running TurboTax on Big Sur.  Some are finding extremely slow operation, but that appears to be an issue with Big Sur and not TurboTax because the same issue exists for non-TurboTax applications.     (Some Big Sur users have gone back to Catalina.)

[Tbirdvet]

I run many applications with Big Sur but only TT has caused me any issues.

[BigDog]

with all due respect, champ, that's a Corporate cop out.   As a Developer, Intuit receives advance (beta) copies of any iOS to be released and Intuit therefore has ample time to code whatever is needed to get their own product to launch.  It is not apple's responsibility to fix every developer's SW program so it will work with their stuff.

Intuit should have a better response.   Even, 'we're working on it' would be smarter than, 'hey customers, just revert your iOS system back if you want our technology to work.

[macuser_22]

I can only opine on what I have read in other Apple discussion groups.  I have no inside TurboTax information.  I am just another user like you.  (And I never upgrade a OS until it has been out for at least a year so I have no firsthand knowledge).

[rafi]

FYI, this appears to have been a bug in C++ code introduced TT2020 that is not compatible with Big Sur. The TT2020 update issued by Intuit as of Jan 6, 2021 appears to have resolved this issue. Unfortunately, if you're running Big Sur, you're in a bit of a catch 22: if you're on the older version, you can't actually run TT2020 in order to let the autoupdater run to get you onto the newer version. 

I was able to work around things by installing the offending version of TT2020 on a Catalina Mac, where it runs and auto-updates. Then, I copied that version of the executable over to my Big Sur Mac and ran it from there, and sure enough, it works just fine.

Alternatively, I suppose your best option is to contact Intuit Customer Support and ask for them to provide a web-based download link to the most recent version. 

To be clear, it appears that you need to be running version 2020.r12.029 or later for Big Sur compatibility. I was on 2020.r01.013, which was a no-go for Big Sur. 

[macuser_22]

You can also uninstall by using the FAQ below (all support files must be removed) and  downloading a fresh .dmg install file from TurboTax.

You should be able to get a download this way:

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac

https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax

(That is a new file not yet included in the FAQ.)

[BigDog]

My apologies.  Your posts were so well written (and authoritative), I thought you might have been a rep for T-Tax.  

Regardless, I just spent the last xx minutes with Customer Support and they set me up with a new SW code which I downloaded and it works great with Big Sur.  Loads quickly.

fwiw:  my original code was purchased at Costco.  (not their issue per se, but Intuit labels it a retail sale, if that matters to their internal systems.)