live help

[jooeciic]

I signed up for live help for ~$65 last month and spoke to an expert twice; now, in April, I can't access it anymore. the "Live Tax Advice" button sends me to the solicitation half-page with the offer to purchase it again for $119 or $199. I see no record in my account of having signed up for it already... what's the deal?

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@jooeciic
 

[jooeciic]

I called customer support and the tech was able to resolve the problem.

[Ebony A]

Good to hear that you were able to get assistance with resolving your issues - thank you for the update.