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amariselise2012
New Member

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

 
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Accepted Solutions
IsabellaG
Employee Tax Expert

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

Just log out and don't file the return. You don't have to file a return that you started. You can go back and manually  remove the information that you entered, but once you've registered, you can no longer clear and start over. 

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9 Replies
IsabellaG
Employee Tax Expert

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

Just log out and don't file the return. You don't have to file a return that you started. You can go back and manually  remove the information that you entered, but once you've registered, you can no longer clear and start over. 

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figg753
New Member

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

Never have I ever heard of such a thing. I clicked something by mistake, and now must put my information elsewhere because I do not want deluxe, but can't get out of it.
ilkayaltas
New Member

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

I totally agree. I will never ever use turbotax again. I strongly recommend other online sources. All of them but not Turbo Tax
Fatbastard60
New Member

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

I agree.  Turbo tax didn't accept any info I submitted.  I completed the form, and now it's saying I'm getting a $0 return.  

JamesG1
Employee Tax Expert

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

You will not be able to Clear and start over after you have registered your account.

 

Make sure that you delete as much information as you can find in the tax return.  Most items in TurboTax have a trashcan icon to their right that can be used to delete data.

 

An example follows: 

  • Click on Federal.
  • Click on Deductions and credits.
  • Next to the expense to be deducted, click Edit.
  • Depending upon the item, you may need to scroll through one or more pages.
  • Click the trashcan icon next to the expense to be deducted.
  • Confirm deletion by clicking Continue.

After deleting all of your data, you can log out.

 

See additional information.

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Russellcarlson
New Member

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

I no longer need Turbo Tax and wish to cancel my account.

VolvoGirl
Level 15

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

You can not delete or merge accounts.

You can try to clear all of the information in your TurboTax account for this year but you will need to Contact Customer Support  to have an account deactivated for more of a resolution.

 

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

Roosterln3388
New Member

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

I have paid cant file because im using adjusted gross from 2019 how to get 2020 filed

HeatherPLO
Employee TurboTax Specialist

I have registered but not filed. i no longer want to do my taxes through turbo tax and need to know how to cancel my account. If it helps, it will not let me clear.

There are a few ways to obtain your AGI or double-check this information. Please see the Help Article here for further instructions. 

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