It won't let me continue filing until I put an email in my "my info" section. There is no place for an email in the "my info" section.

[xacidxrainxfallx]

This isn't the intuit account, I have my email saved there. It is literally in the turbotax program, it has me click on "Go to My Info" where it brings me to the page where there is no email option. I am going insane.

[xacidxrainxfallx]

THANK YOU

[Andrew0303]

Did you ever find a solution to this?? I’m having the same issue. Crazy to me that it’s been three weeks since you posted this and it’s still not fixed 😡

[Andrew0303]

Could you please repost the solution to this problem with the email? I’m having the same issue and I’m beyond frustrated. I’ve tried several times to click the link you provided “click link to see solution in original post” and it either takes me nowhere or says the page has been deleted.

[DoninGA]

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@Andrew0303 wrote:

Did you ever find a solution to this?? I’m having the same issue. Crazy to me that it’s been three weeks since you posted this and it’s still not fixed 😡

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See this TurboTax support FAQ for verifying you email address - https://ttlc.intuit.com/community/electronic-filing/help/why-am-i-being-asked-for-my-email-before-i-...

[xacidxrainxfallx]

We're working to resolve this issue. While we do, here's how you can fix it:

1. Sign in to TurboTax and select Intuit Account from the left menu.
2. Select Sign in & Security and check that both your email and phone number are verified.
   • If they're not, follow the steps to verify each.
3. From the left menu again, select Personal Info and double-check that your name, date of birth, and address are filled in correctly.
4. When you're done, resubmit your return.

[Pwslas]

need to add email verification

[DoninGA]

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@Pwslas wrote:

need to add email verification

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See this TurboTax support FAQ for verifying you email address - https://ttlc.intuit.com/community/electronic-filing/help/why-am-i-being-asked-for-my-email-before-i-...

[chloereinwald]

When you say 'resubmit' ... I was done with my return and it was in the Review before File stage. Do I DELETE everything ..this stinks Turbo Tax. 

[JackKR48]

IT STILL DOESN'T WORK!!! I have verified my email and I'm still being told that it is missing. I cannot speak to anyone without paying $30 which is ridiculous given the fact that it's the TurboTax system that is broken.

[DoninGA]

@JackKR48 This is a bug that just started a few minutes ago.  It has been reported.

[JamesG1]

Email is not entered in My Info.

• Email address may be entered under Sign in & security under the Intuit Account in the lower left hand corner of the screen.
• Click Go right to your products TurboTax to return to the tax return.

See also this Help.

@chloereinwald 

[jklida2005]

Same. It literally will not let me move forward. There is NO FIELD TO ENTER IT! I have done it on intuit and verified. I don't know what else to do!

[Shariblahblahblah]

I tried all the same things too and it didn't work.

Gave up and used a different system.

[JarrodR]

any idea when this trashcan issue will be resolved? would like to get my taxes submit before the due date but every time I attempt this issue presents itself, pretty ridiculous with all these offerings of additional packages yet a simple issue like this is restricting us from submitting our taxes.