It won't let me continue filing until I put an email in my "my info" section. There is no place for an email in the "my info" section.

[JarrodR]

this is not a fix, both email and phone is verified. has done nothing.

[sumathy]

Sign out and Sign back in. It worked!

[malspeights]

Signing out and back in has not worked. I've read in other forums that this same issue occurred in 2022. If we are unable to file our return, then Turbo Tax is not an option. Is this issue attempting to be resolved? Unless I've missed it, I have not seen a reply from tech support.

[chukka09]

I'm filing for my son and I went through the whole filing process only to find myself in this loop of Turbo Tax needing an email address but having no place to input it on the My Info page.  I even signed out, signed back into Intuit and verified my email address on the as advised and proceeded to do the whole return again only to end up in the same **bleep** loop.  C'MON, Turbo Tax!  This blows!

[mrh4nd]

Same problem here.  Frustrating!  I just want to file.

[mrh4nd]

I'm waiting on a callback for TurboTax.  I'll let y'all know what they say.  If anyone finds out what to do before I do please post back!

[Jonetsubara]

Hey everyone! make sure to clear your cache and cookies and then refresh. should be all fixed! just did it with a Turbo Tax Rep and troubleshooted! 

[theirprogramsux]

Yeah their program is infuriating. After about deciding to re-do through HR Block, I tried logging in on my Chrome browser from my phone and it didn't so the stupid thing where "you need to enter/confirm your email but how about this - we're not going to give you a place to do that!" BS that turbotax is pulling here. I was able to continue that way but moral of the story, Intuit programmers must have no fingers and must code using only their noses.

[mrh4nd]

I can confirm that a cache clear and turn off adblocker fixed it!  I just finished filing.  Give this a shot before going elsewhere.  I'm on PC using Chrome and this fixed it for me.

[mgault75]

I got it! I was stuck on this for a few hours and just now got past it.  I cleared my cookies and cache of my web browser through it's settings panel and restarted my computer. If you do this and don't have to retype your login, you didn't clear them properly. I hope this helps.

[Shakebia]

I changed the email and then verified new one and worked . Nothing else worked