I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

[sean6]

I had the same thing just happen to me. When click int Turbotax from the rejection email I received, I am presented with a "we will help fix this" and a "revisit" option. Clicking revisit forced me into a loop that keeps bringing me back to the "Revisit" page, without offering any fixes. Just re-submitting without a fix to my return seems like the wrong next step. Please help.

[sergiobaron1956]

same here

[myaction]

same thing....no suggestions or knowledge of any kind by intuit.  Clearly many people have this same issue.

[ammerris1996]

Your tax return is on hold pending a product update expected to be released by March 28th. Please check again for updates..
It will be fixed tomorrow

[sergiobaron1956]

What should I do ? Just refile again and get rejected again ? That’s ridiculous.  TurboTax should be responsible for that

[but_I_paid_taxes_last_year]

I got the exact same thing. Glad to know it's not just me.

[tckreuzer]

When will we know when the updates are done? Will we get an email or where do we look?

[senhogan]

Still waiting for the product update!

[sergiobaron1956]

My efile was accepted

[sean6]

Thanks sergiobaron1956. Though, I agree with tckreuzer that an official response from TurboTax letting us know it is safe to try again would help considerably. I don't want to try again willy nilly and create an issue with my efiling for now reason.

[sean6]

@ammerris1996 ----^

[lopezkar]

It's making me pay for re-file again.... Why should I pay for Turbo Tax product issue?

[lopezkar]

Disregard prior comment --- I was able to refile and it DID NOT charge me for the refile.  Both Federal and State were electronically filed again.... Let's see if they are accepted this time.

[sergiobaron1956]

In my case they were both accepted