Issue with free state form download

[ep57]

I have Premier (Federal+State) and the I am trying to download State form the only way to do is to pay $40!!! I need only one state..

I am a long time user of Turbotax (over 10 years) and never had any issues.

Overall impression of this new SW version is so-so  because it is not as user friendly as prior versions.

[mesquitebean]

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@ep57 wrote:

I have Premier (Federal+State) and the I am trying to download State form the only way to do is to pay $40!!! I need only one state..

I am a long time user of Turbotax (over 10 years) and never had any issues.

Overall impression of this new SW version is so-so  because it is not as user friendly as prior versions.

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I don't know why it's trying to charge you for your included state program download.  I don't know if you are using Windows or Mac.  In any case, first  I'd run a "check for updates" to be sure you have the latest program updates.   Then exit TurboTax and reboot your computer.   Then re-launch TurboTax and try to get the state download. 

If that was unsuccessful, and if you are using Windows, if you wish to do so, you can get a full manual update and run it.

FAQ:  Manually update TurboTax for Windows software

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax...

  If it still tries to charge you for the included state program, please phone Customer Support, and they can either help you fix it or can place a state software download in your account.

Hours are 5AM-9PM Pacific, every day during tax filing season

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[ep57]

Thank you for the suggestion. It is iMac desktop latest version. I spoke with tech support and they can't help!!! 

Very strange situation.

I even reinstalled entire package, still can't add my state..

The overall behavior of the SW changed from years past and it is not as intuitive as it was. I am over  10 years veteran of using Turbotax and really disappointed with current expirience.

[mesquitebean]

Sorry you're still having trouble and that Support couldn't help you.   Were they unable to place a standalone state software download into your account? 

For its desktop software TurboTax has a 60-day moneyback guarantee under their satisfaction guarantee, no matter if bought directly from TurboTax or if purchased from one of their authorized retailers.

If you wish to take that approach, there is an online form to submit a refund request.  It can be reached by following a link in this FAQ:

FAQ:  TurboTax Satisfaction Guaranteed refund policy

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/turbotax-satisfac...