Sorry you're still having trouble and that Support couldn't help you. Were they unable to place a standalone state software download into your account?
For its desktop software TurboTax has a 60-day moneyback guarantee under their satisfaction guarantee, no matter if bought directly from TurboTax or if purchased from one of their authorized retailers.
If you wish to take that approach, there is an online form to submit a refund request. It can be reached by following a link in this FAQ:
FAQ: TurboTax Satisfaction Guaranteed refund policy
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/turbotax-satisfac...
