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See this TurboTax support FAQ for importing a W-2 - https://ttlc.intuit.com/community/entering-importing/help/how-do-i-import-or-enter-my-w-2/00/26253
Not all employers participate or share their W-2s with Turbotax. If you have your paper copy, you can manually type in the information. If your employer has not sent out your W-2 to you or to Turbotax, you just have to wait.
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