Ip pin not working

[user17703093144]

I requested a ip pin this year and received one but when I entered it and submitted my electronic e file it keeps getting rejected. The code that is showing up keeps referring to there being a problem with my ip pin. I know its a correct code because I've checked quite a few times. Ive resubmitted several times and it keeps coming back rejected. This is my first year using a ip pin so I know its valid for this year. No one seems to be able to help me.

[SharonD007]

Try closing TurboTax, clearing your cache and deleting your cookies to remove anything that may be saved that's incorrect. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

Review the TurboTax article How do I fix e-file reject IND-181-01? for details on this reject.

If that doesn't work, you will have to contact the IRS. Go on the IRS website Retrieve Your Identity Protection PIN (IP PIN) for instructions for a replacement.