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In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

Its like its programmed to ignore my request to speak with someone over and over again, then talks about phone numbers and e-mails and ignores my request. This is unacceptable.
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7 Replies

In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

This is the only post you have made under this name in this PUBLIC forum ... so you can either post a complete question here  or  contact TT support directly...

 

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

I was trying to contact them, through the chat.

In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

The experts are not available now since the online versions are not currently available ... so either call TT support or post a question here. 

In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

I don't think they have chat.   You fill out the online contact form and get a phone number to call.  Or do you have the LIVE or Full Service version?

 

There is only 1 way to contact them.  Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or try posting your questions here.  It might be faster.

 

 

 

 

In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

Depending on how busy the agents are it could take 15 minutes or longer to get a response.   Seven requests in five minutes will not make it go any faster.

In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

It doesn't put me in any Queue, nor does it give me any direct contact information and everytime I keep asking to speak with a person or a "specailist" it goes through the exact same spiel.

In the last like 5 mins, I've repeated my request to the chat like 7 times to chat with an expert and it won't direct me to 1, how do I chat w someone who can help me?!

CHAT is currently non operational ... so either call TT support or post your question here. 

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