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If you purchased the wrong tax year version from TurboTax directly, you can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase. Choose Yes when asked if you purchased from us and it will ask for other information to verify purchase. Even if you did not purchase it directly from TurboTax, once you select "No" on that page, it will tell you exactly what to do to get the refund.
NOTE: Use this form to request a refund for a TurboTax CD or desktop download under our unconditional 60-day money-back guarantee. (This guarantee does not apply to TurboTax Online or the TurboTax mobile app.)
You can find the 2017 CD/Download software here: https://turbotax.intuit.com/personal-taxes/cd-download/
It looks like you purchased a prior year one from here https://turbotax.intuit.com/personal-taxes/past-years-products/ and those only work with prior year returns or prior year amendments.
Other Helpful Information:
If you purchased the wrong tax year version from TurboTax directly, you can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase. Choose Yes when asked if you purchased from us and it will ask for other information to verify purchase. Even if you did not purchase it directly from TurboTax, once you select "No" on that page, it will tell you exactly what to do to get the refund.
NOTE: Use this form to request a refund for a TurboTax CD or desktop download under our unconditional 60-day money-back guarantee. (This guarantee does not apply to TurboTax Online or the TurboTax mobile app.)
You can find the 2017 CD/Download software here: https://turbotax.intuit.com/personal-taxes/cd-download/
It looks like you purchased a prior year one from here https://turbotax.intuit.com/personal-taxes/past-years-products/ and those only work with prior year returns or prior year amendments.
Other Helpful Information:
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