When I attempt to get last year's return it prompts me to upgrade to Plus. However when I hit upgrade it says that I am currently a Plus member...

[DoninGA · Accepted solution]

If you are already using Plus then all you need to do is pay for the upgrade.

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Pay Now.  On the next screen just click on the Continue button.  The next screen will show a review of your Fees, click on Continue.  Complete the next screen to pay by credit card and click Continue.