I am asking for a refund of my 19.99 paid to file my Illinois income tax. My form was rejected because of a clerical error and I was required to file a paper return.

[DoninGA · Accepted solution]

If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

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[ldkcpa]

I paid for three returns that have to file a paper  return.  no rejection was indicated when I did a final check.  Please advise.