How do we remove the deluxe option if we do not want it?

anna-carvill · ‎June 4, 2019

When I tried to click on clear and start over, it would not let me do so. It told me "Once you have registered your tax return, or pay any turbo tax fees, you cannot clear and start over." Since we haven't actually registered (that we know of) or paid, why can't we start over?

JamikaLO · ‎June 4, 2019

If it's not giving you the option to clear and start over then it means that the product is either registered or paid for. You can try contacting customer support to see what options you have. Here is how to contact TurboTax. https://ttlc.intuit.com/replies/3300041

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View solution in original post

JamikaLO · ‎June 4, 2019

If it's not giving you the option to clear and start over then it means that the product is either registered or paid for. You can try contacting customer support to see what options you have. Here is how to contact TurboTax. https://ttlc.intuit.com/replies/3300041

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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How do we remove the deluxe option if we do not want it?