If I paid for my 2019 Fedral Return to be filed through Turbotax, but it has not been filed, what can I do?

[xmasbaby0]

Paying your fee did not file your return.   If you did not go all the way through the FILE section and click the big orange button that said "Transmit my returns" or if it was rejected and you did not follow up and fix it and re-file, then the return was not filed.  The only way to file a 2019 return now is to print it, sign it in ink and mail it.  E-filing has been closed for 2019 returns since October 2020.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[VolvoGirl]

It is too late to efile a prior year return.  You will have to print and mail it now.  

how to finish a return you started online
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

You have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.

Important! Mail Federal and State in separate envelopes and mail each year in separate envelopes.

[jpgapetrovskyi]

I did go through all the way through the FILE section and clicked the BIG ORANGE BUTTON  that said "Transmit my returns" and I even received an email confirmation from Turbotax saying my federal return was accepted by the IRS. I kept checking the status on Turbotax AND the IRS, but it said pending. Now, it turns out it never went through because it does not appear in the filed taxes section in my or my husband's IRS account. The state returns were filed, just not the federal one.

[VolvoGirl]

When did you file it?  The IRS is still behind processing 2019.  If the State return was efiled and accepted then the federal return went though.  You can not efile state unless federal was efiled and accepted.  You need to call the IRS and maybe Turbo Tax to trace it.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[xmasbaby0]

If your 2019 e-file was accepted:

The IRS refund site only displays information about 2020 refunds now, so you will not see any information there about your 2019 refund.

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[jpgapetrovskyi]

We filed it April 9, way before the original deadline, and got the confirmation emails for all of them. We even paid back the NJ owed taxes and received the NY refund. But nothing with the federal. The worst part is that not only we did not get the federal refund because of this, but also the stimulus payments...