I wish to get a refund for the 2018 Auto Renewal of TurboTax Advantage

[lindag]

I would dearly like to get a refund for the 2018 Auto Renewal of TurboTax Advantage. The entity for which we used the product is no longer in existence. I was able to cancel the subscription and now want to confirm that I will receive a refund. I was forwarded information to request the refund but without an order number (not on ANY communications I received) am unable to.

Could you please assist me with this?

[DoninGA]

Was your credit card charged for the 2018 software?

Go to this TurboTax website to request a refund for the software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp

Or contact TurboTax support for a refund.

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[lindag]

I attempted to complete a refund request form but an order number is required. I did not receive an order number in any of the communications received. Have made 3 attempts to speak to a live person with no success.

[DoninGA]

Use this TurboTax website to check your order status - <a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp">https://shop.turbotax.intuit....>

[lindag]

BLESS YOU! That was just what I needed!  I have submitted the refund request.

[Faelan]

It says I need an order number for this too...

[wrojas0]

Indeed that path still requires an order number, but that does not seem to be in any communication for that order so seems a call to support is the only viable option.