I was prompted to re-activate all my prevouse years turboTax software

[vr2wbn]

To day I have my 2024 TurboTax installed and was asked for my Intuit ID and password.  I tried it but it says account was not found (?).  So I thought may be Intuit has changed something so I chose to create another ID (the same e-mail ID I have used previously) and created a new password.   Fine, my 2024 TurboTax was activated with this 'new' ID and the license code from COSTCO.  First time installation.

Now this is the problem, I have been using TurboTax for 2016 through 2023 and they were activated before and used.  When I tried to open randomly any of them, I was prompted for reactivation. When I input the license code, it says it has been used more than the allowed limit.    The only thing that has been change is the mother board and the CPU and I don't know how to access my previous returns.  Would these programs were activated under my old id (but the same id)?

Can TurboTax support help?

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service