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New Member

I want to start over and re-do all info

3 Replies
New Member

I want to start over and re-do all info

In TurboTax Online, you can clear and start over as long as you haven't paid or registered yet (free users are asked to register their accounts before they file).

Note: You can’t clear and start over using the mobile app. Instead, log in to your TurboTax account from a desktop or mobile browser to clear and start over.

  1. Sign in to TurboTax Online and open your return by clicking the orange Take me to my return button.
  2. With your screen maximized, click My Account (at the top of your screen toward the right) and select Clear & Start Over. (If on a tablet or phone, you may find the Clear & Start Over option by clicking the three parallel lines, or “hamburger”, in the top left corner.)
  3. Answer Yes to Are you sure you want to clear your return?
  4. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

A reason you might want to clear and start over is if you think you’re in a higher-priced version of TurboTax and don’t need to be. Have a look below under Related Information for more details.

If you're signed in under last year's login, once you clear and start over we'll automatically transfer last year's info over if you select the PLUS upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition (without PLUS) does not include the year-over-year transfer feature.

New Member

I want to start over and re-do all info

I paid for my turbotax online edition for 2020 and then found errors in my taxes.  I already paid and printed my taxes.  Now how do I start over?  


Last year I did my taxes in only 1/2 hour.  I was amazed!    This year, I am now working on three days because the software is 1. not importing correct data   AND  data related to 2019 EIP-1 is not on the 2020 tax forms and there in not allowing collection of missed 2019 payments.


This is utter BULL Sh^T I cannot go back and enter correct information!


Employee TurboTax Specialist

I want to start over and re-do all info

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.


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