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I've upgraded to Premier Live but I still don't see the SmartLook option. I'm using Turbo Tax online via a Mac. Am I missing something?

 
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5 Replies
JulieS
Expert Alumni

I've upgraded to Premier Live but I still don't see the SmartLook option. I'm using Turbo Tax online via a Mac. Am I missing something?

To access SmartLook™ when you're in Deluxe, Premier or Self-Employed:

  1. Go to Search in the upper-right corner.
  2. Select Contact us.
  3. Type in your question and select Let's talk.
  4. Then select Get a callback under Talk to a specialist.

To get SmartLook™ when you're in a TurboTax Live product:

 

Select Expert Help in the upper-right corner and follow the onscreen instructions to connect with SmartLookTM. 

 

If SmartLook fails to connect, your support agent can offer an alternative screen sharing method. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

I've upgraded to Premier Live but I still don't see the SmartLook option. I'm using Turbo Tax online via a Mac. Am I missing something?

I'm using a Turbo Tax Live product, but I don't see a button in the upper-right corner that says SmartLook.

(See the attached image below.)

 

 

Screen Shot 2020-01-21 at 4.34.42 PM.png

I've upgraded to Premier Live but I still don't see the SmartLook option. I'm using Turbo Tax online via a Mac. Am I missing something?

You have not yet selected either the Deluxe, Premier or Self-Employed Live editions.

I've upgraded to Premier Live but I still don't see the SmartLook option. I'm using Turbo Tax online via a Mac. Am I missing something?

Oops, I wasn't on one of my tax pages. Here you go. 

 

Screen Shot 2020-01-21 at 4.53.22 PM.png

I've upgraded to Premier Live but I still don't see the SmartLook option. I'm using Turbo Tax online via a Mac. Am I missing something?

Click on the Search button, then scroll down and click on Contact Us

TTO Contact US 2019.JPG

 

TTO Contact Us 2019-1.JPG

 

TTO Contact Us 2019-2.JPG

 

Or click on Live Help at the bottom right of the program screen

TTO Contact Us - Live Helo.JPG

 

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