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I use the free version just to do my taxes I didn’t efile or anything yet but it’s tellin me I can’t start over any suggestions ?

 
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3 Replies
Carl
Level 15

I use the free version just to do my taxes I didn’t efile or anything yet but it’s tellin me I can’t start over any suggestions ?

Apparently, you have "registered" the free version. Once that's done, starting over is not an option. If you haven't actually e-filed yet, you can go through it and make changes, add information, remove information. But the "clear and start over" option is not available unfortunately.

 

KatrinaLO
Intuit Alumni

I use the free version just to do my taxes I didn’t efile or anything yet but it’s tellin me I can’t start over any suggestions ?

Please see the information in this TurboTax FAQ here for assistance with how to clear and start your tax return over. 

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I use the free version just to do my taxes I didn’t efile or anything yet but it’s tellin me I can’t start over any suggestions ?

Why do you want to start over?  If it doesn't let you clear and you haven't paid or filed you could just start a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts.

 

How to start another return in the Online version
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

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