I received the TurboTax Deluxe 2015 software to amend my tax return. However, each time I open the program, it immediately crashes. Does anyone know a solution?

rekerwin · ‎June 1, 2019

SteamTrain · ‎June 1, 2019

There's a couple MAC users who might know. Might need to wait for them to see this.

@macuser_22

Will 2015 desktop run on OS X 10.14? (or if the OS X 10.13 fix file is run? )

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

macuser_22 · ‎June 1, 2019

Yes, it should run but the "fix" is required.

TurboTax 2014 and 2015 crash on Mac 10.13.4 (and later).

That is a known issue that seems to have been created by Apple with a change in OSX 10.13.4. There was no problem with OSX 10.13.3.

Since this is not a defect in the TurboTax software, but is due to a change that Apple made which causes an internal Apple java script function to crash while reading an embedded java script component in the TurboTax application, TurboTax will not be issuing any update to the TurboTax software. ( An update would be useless anyway since the software must be running in order to apply an update and the software will not run at all.)

However, TurboTax has issued a workaround to remove the java script from the TurboTax application so that the Apple software will not crash.

https://ttlc.intuit.com/questions/4477509-turbotax-2014-and-2015-for-mac-crashes-on-launch

https://ttlc.intuit.com/replies/6960641

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

trap6435 · ‎February 6, 2020

Can't get through the links provided in your message from June 1, 2019 and TT is not supporting 2015 and earlier any longer. Can you help? Thanks JohnA

trap6435 · ‎February 6, 2020

Actually not a new member! been using TT for 12 years..

TerukoL · ‎February 6, 2020

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macuser_22 · ‎February 6, 2020

This post could be several years old. The date is the date that it was migrated from the old forum and not the true date of the post. Any tax year prior to 2016 is no longer supported.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

socca · ‎March 9, 2020

Can someone post a link to the terminal fix for TurboTax 2015 since the official support people are useless on this forum? I'm on macOS 10.14.5 and it crashes in loop. TurboTax is really screwing their loyal customers over by not keeping an updated patch/downloads/support page.

teamdale · ‎April 1, 2020

I need to as I am having the same issues

macuser_22 · ‎April 1, 2020

Because TurboTax only supports 2016-2019 the script to fix 2014 & 2015 has been removed.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

socca · ‎April 1, 2020

These products are still available on Amazon. I bought 2015 last month. Plus TurboTax does indeed allow the document upload/storage of these products. No reason whatsoever to remove the scripts, if anything please share them to github to preserve the solution for others who may need to re-open software they Paid for.

trap6435 · ‎April 2, 2020

Yes, it would be great if somebody shared the scripts and a link to them so we could use our legally paid for software. Thanks

macuser_22 · ‎April 2, 2020

It would probably not be of much use anyway because the CD is always a preliminary release before all the IRS form updates are known so without updates, the CD is rather useless, and updates (and state downloads) for unsupported years are no longer available.

FYI: This was not actually a TurboTax issue at all but a Apple problem. The TurboTax software itself does not crash, it is a Apple function (part if the Mac OS) that crashes when it tries to read a java script component in the TurboTax application due to a change that Apple made in the OSX 10.13.3 update. Apple has never acknowledged that they made a change that broke the function that Apples own developer tools complied.

TurboTax developed a Unix shell script to remove that non-essential java component.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

trap6435 · ‎April 6, 2020

Yes, could someone provide the TurboTax -developed Unix shell script to remove that non-essential java component? Thanks

macuser_22 · ‎April 6, 2020

There are two problems with doing that.

1) To be executable the script must be packaged in a container such as a zip file but there is no way to post a zip file in this forum. A plain text file would require knowledge of Unix scrips to fix wrap around lines and then be able to run the script in the terminal application.

2)The larger problem is the script is copyrighted so it would take a release by TurboTax to permit posting it.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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I received the TurboTax Deluxe 2015 software to amend my tax return. However, each time I open the program, it immediately crashes. Does anyone know a solution?