Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Still need to file? Our experts can get your taxes done right. Get started >
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
radkan
Level 2

I received email from TT for 20% discount and asks me to just click on the link to add the discount but I don't see any discounts applied

I received multiple emails from TT for 20% discount which tell me to just click on the link to add the discount but I don't see any discounts applied when I go to the final checkout page. 

The email clearly says applicable to "Premier" and filed before April 18 deadline which is what I'm trying to do. How to get this discount? There's no discount code in the email.

And yes, it's legit email from Turbotax.

4 Replies
radkan
Level 2

I received email from TT for 20% discount and asks me to just click on the link to add the discount but I don't see any discounts applied

It worked after I tried clicking on various different links in the multiple emails, one of them finally worked and showed the discount. But strange that not all links work as it says...
So members beware, don't assume you are getting the 20% discount unless you actually see it on the final pricing page.

Merry Widow
Level 3

I received email from TT for 20% discount and asks me to just click on the link to add the discount but I don't see any discounts applied

Lucky you! When I saw no mention of the 20% discount after I responded to that email, I presumed that it would be entered at the very last minute when I paid for my product. No such luck! So I was charged full price. Now I'm in touch with Customer Service, but they say they can't do anything. This isn't fair!

cld23
Level 1

I received email from TT for 20% discount and asks me to just click on the link to add the discount but I don't see any discounts applied

I'm having the same issue. TurboTax keeps sending me emails for 20% off but discount it never gets applied at checkout. Haven't figured out a solution yet. Why doesn't TT have a chat feature? Looks like I might have to call. :(  ugggh

SForrestLO
Intuit Alumni

I received email from TT for 20% discount and asks me to just click on the link to add the discount but I don't see any discounts applied

For further assistance, please contact support. 
This FAQ will provide you with the steps to contact an agent
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies
v
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789-_~