I need to talk with a representative about my order.

[dmullen2]

My CD arrived cracked, I need a new one mailed to me.

[DoninGA]

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or you can get the download since you have not used the CD.  See this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/bought-cd-computer-cd-d...