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I need to amend my 2016 taxes but I can't open file until I buy deluxe, so I buy it and I can't get it still"

I am trying to amend my 2016 taxes because I didn't know I needed to file qualifying widow which would be beneficial in the future due to having a child together. but when I try and open it, it tells me to buy a deluxe version but I already did buy it originally now I just bought it again and it still isn't working or opening my file for me to use.  I did scan my copy though so can I use that and get a refund. Or can I open my file somehow?

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2 Replies
KatrinaLO
Intuit Alumni

I need to amend my 2016 taxes but I can't open file until I buy deluxe, so I buy it and I can't get it still"

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account (https://myturbotax.intuit.com/) then scroll down and find the section Your tax returns & documents and click on Show.  Click the year you need access to and Click on Download/print return (PDF) or View adjusted gross income (AGI). You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript.

To access a prior year online tax return and you did not use TurboTax for the 2017 tax return or you did not pay for one of the 2017 online editions, you will need to start a 2018 Free online tax return and then Upgrade and pay for the Plus edition.  

Go to this TurboTax website for the 2018 online editions - https://turbotax.intuit.com/personal-taxes/online/

You have to sign onto the 2018 account using the exact same User ID you used to create the prior year online tax return.  Enter your personal information in the 2018 Free edition. On the left side of the screen click on Upgrade.  Scroll down and select PLUS More Help & Tools.  Click on Upgrade Now (if Plus is grayed out then you are already using Plus and only need to pay for the upgrade)

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Pay Now.  On the next screen just click on the Continue button.  The next screen will show a review of your Fees, click on Continue.  Complete the next screen to pay by credit card and click Continue.


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I need to amend my 2016 taxes but I can't open file until I buy deluxe, so I buy it and I can't get it still"

Ok there is the problem... I did my taxes on a computer that is broken now so I am not sure exactly what my user name was in 2016 return. To make it harder I did not do any taxes at all last year as I was not up to working. ... and to make things even more confusing I filed 2015 taxes under his name married jointly, because I was a stay at home mom and they are not connecting us together.
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