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stokesmcr
New Member

I need the receipt for my TurboTax purchase

 
5 Replies
DoninGA
Level 15

I need the receipt for my TurboTax purchase

Check your email account for the purchase receipt.  Also the junk or spam folders.

 

Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

mrmrscalvet
New Member

I need the receipt for my TurboTax purchase

That link requires an order number. Since TurboTax never sent an email receipt to me, I do not have an order number. This is an inexcusable.

BarbaraW22
Expert Alumni

I need the receipt for my TurboTax purchase

You can also review your order in TurboTax. Please follow these steps:

 

  1. Sign in to your TurboTax Online account.

  2. Click on Tax Home from the menu on the left-hand side

  3. Click on Show next to Your Account

  4. Click on View Order Summary to review your order

 

@mrmrscalvet

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Rick0519
New Member

I need the receipt for my TurboTax purchase

I did not print out a receipt when I downloaded the State of Mississippi Individual module.  In the past it has been emailed to me almost immediately.  I did not receive such an email.  I would like to have a copy of that invoice for my records.  I saw your post with the 4 steps, but there is no 'tax home' as indicated in step 2.  I do not use the online version of TurboTax, I downloaded the product to my desktop.  Maybe that is the problem since the site your link sent me to is for a TurboTax Online account.  Any further advice?

Irene2805
Expert Alumni

I need the receipt for my TurboTax purchase

Even though you are using the CD/Download product, you can still access your account online.

  1. Go to https://turbotax.intuit.com/
  2. Move your mouse over Products & Pricing
  3. Under File with CD/Download, click Access my downloads.
  4. On the screen, Your TurboTax account, click Order Lookup.
  5. Enter the requested information.

If you don't have the order number, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link:  https://support.turbotax.intuit.com/contact/
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

 

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