Even though you are using the CD/Download product, you can still access your account online.
- Go to https://turbotax.intuit.com/
- Move your mouse over Products & Pricing
- Under File with CD/Download, click Access my downloads.
- On the screen, Your TurboTax account, click Order Lookup.
- Enter the requested information.
If you don't have the order number, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: https://support.turbotax.intuit.com/contact/
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
