I need technical support for a software issue.

[ee-ea]

https://ttlc.intuit.com/replies/3300041

[SarahDallasFisher1]

I bought a CD at Costco.  My new computer didn't have a CD player, so I started my return on the TurboTax website.  The return has a great deal of information.  Is there a way to transfer imput from the website to the CD return?  Don't want to pay TurboTax twice.

Thanks.

[DoninGA]

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@SarahDallasFisher1 wrote:

I bought a CD at Costco.  My new computer didn't have a CD player, so I started my return on the TurboTax website.  The return has a great deal of information.  Is there a way to transfer imput from the website to the CD return?  Don't want to pay TurboTax twice.

Thanks.

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See this TurboTax support FAQ for saving the 2019 tax data file from the online tax return and downloading the file to your computer - https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-...

[xmasbaby0]

Did you manage to download the desktop software to your computer?  You can switch the online return you have been working on to the desktop software.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[chefanitak]

I purchased my turbotax CD at Costco and downloaded it to my MacBook Pro however my computer software does not support CD and I have updated it as much as I can, what other options do I have?

[JotikaT2]

Please see the link below for instructions on how to enter the software on your computer without the CD.

Installing TurboTax without a CD

@chefanitak

[Morgan5214]

I bought the software for the Business addition of Turbo Tax 2019.  I bought a new computer which no longer has the CD Rom Drive so I cannot download the program.  I need this to do some back taxes and revisions.  I have the Key Code for the software.  Is there a way to download that software to my computer and then use the Key Code to unlock it??

[DoninGA]

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@Morgan5214 wrote:

I bought the software for the Business addition of Turbo Tax 2019.  I bought a new computer which no longer has the CD Rom Drive so I cannot download the program.  I need this to do some back taxes and revisions.  I have the Key Code for the software.  Is there a way to download that software to my computer and then use the Key Code to unlock it??

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You will have to contact TurboTax support for this issue so they can push a 2019 desktop edition to your download account.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Critter-3]

If you have access to another computer then you could get the installation file off the CD and transfer that to the new computer for installation ... use a thumb drive.