I'm unable to e-file my NY state return. They say it is a technical issue. Has anyone else had this problem and were you able to fix it?

[LeticiaF1]

Sometimes closing your return and clearing your computer or running an update on the program, can fix some issues.   First close your return and follow the steps below to see that you need to do depending on the version of TurboTax you are using:

• If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
  • You can also try using a different browser
• If using TurboTax Desktop: Please see this FAQ.
  • Make sure you have ran all the updates

[bboll25]

I tried all that multiple times.  I was able to e-file my federal return but not the state.  I was told by Turbo Tax to mail it in, but I'm still hoping to find a solution.  Thanks.

[LindaS5247]

Some of the most common reasons why a return can not be e-filed are as follows:

• They contain overrides.
• There is no taxable income.
• You have a W-2 where box 1 is blank or the box 16 amount is greater than the box 1 amount.
• Your return contains IRS forms or schedules not on the accepted Forms and Schedules list.
• Your return contains non-final forms.
• Your return is for a prior-year or amended return.

Many nonresident and part-year state returns also cannot be e-filed.  TurboTax will let you know if your return must be paper-filed.

Click here for contact info for your state Department of Revenue.

If you selected Transmit My Return Now and it doesn't work, you may need to troubleshoot your web browser.  

You can do this by following the steps below:

1. Turn off any pop-up blockers.
2. Try using a different web browser. For example, if you're using Chrome, try using Firefox or Safari instead.
3. Delete your browser cookies.

If you're not able to e-file because your tax forms aren't ready yet, forms are released by state and federal tax authorities on different dates throughout the year. 

You can check form availability here: Tax form availability tool.

Many things have been corrected in the latest updates to TurboTax. 

Make sure you have run all updates to your TurboTax program. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Please feel free to come back to TurboTax Community with additional information or questions or click here for information on Turbo Tax Support.  

[bboll25]

I tried all those things.  Nothing has worked.  I was able to e-file my federal return.  Just not my state.  I don't have any unusual forms. 

[SirDouglasB12]

BBOL25 - I'm running into the same issue for Minnesota. I just made a similar post. I'll share the contents below. Printing the returns out to physically mail them seems the only option at this point, absent a software fix from TurboTax. I have to pay 15 cents a page to print. My personal taxes contain two Schedule C's, Interest income, Stocks, and more. Since a copy of the federal form has to be submitted to the state along with the state forms, I'm looking at printing out over 100 pages, plus postage, plus dealing with the delay in getting a refund due to mailing instead of e-filing. This is unacceptable. I've been using TT for over 20 years, and this is the first time I have ever had this issue. If TT doesn't take care of this and soon, they will be losing me as a customer forever.

(My post that I made)

Using Windows Turbo Tax Home and Business 2023

The problem is that TurboTax does not/will not recognize or accept the payment I have on file when I go to pay the state E-file fee. I have changed payment methods between credit card and bank account. I have tried different credit cards. A screen always pops up that says "Hmmm.... we hit a snag, please try again later."

I have spent over 4 hours on the phone with tech support (3 different agents, 2 different days) trying to resolve this. None of them were able to come up with a solution. In the toolbar at the top of the TT screen under Help>pay by phone>State E-file, I have tried also. I was charged $20 and the agent was supposed to give me a code to enter so that I could progress to e-file the state tax. She said there is a problem with their system where there wasn't even a spot for her to enter my file serial number, nor any way to generate the State E-file Confirmation code required to progress to filing.

Just some of the attempted solutions - Cookies and browser data has been completely wiped out. TurboTax has been uninstalled, downloaded, and reinstalled. I've done the screen sharing so the agent can see exactly what is happening. As mentioned, I have tried multiple different forms of payment. Closed and opened the program multiple times. Manually checking for software updates.  Absolutely nothing has worked.

So far I have completed taxes for 3 different people. Two of them only had W-2 forms and the 3rd only had a Schedule B in addition to W-2. No other schedules. This has been going on since February 28th through today March 6th. The state has been for Minnesota, not sure if other states are being affected by this e-file issue.

Is this just a ploy by Intuit to force people to pay the extra $40 to have the state e-file fee by deducting it from their refund?

TurboTax - If you are reading this - PLEASE fix this problem! Or, at the very least, refund me each $40 fee for having this deducted from the refund!