Get your taxes done using TurboTax

Some of the most common reasons why a return can not be e-filed are as follows:

• They contain overrides.
• There is no taxable income.
• You have a W-2 where box 1 is blank or the box 16 amount is greater than the box 1 amount.
• Your return contains IRS forms or schedules not on the accepted Forms and Schedules list.
• Your return contains non-final forms.
• Your return is for a prior-year or amended return.

Many nonresident and part-year state returns also cannot be e-filed.  TurboTax will let you know if your return must be paper-filed.

Click here for contact info for your state Department of Revenue.

If you selected Transmit My Return Now and it doesn't work, you may need to troubleshoot your web browser.  

You can do this by following the steps below:

1. Turn off any pop-up blockers.
2. Try using a different web browser. For example, if you're using Chrome, try using Firefox or Safari instead.
3. Delete your browser cookies.

If you're not able to e-file because your tax forms aren't ready yet, forms are released by state and federal tax authorities on different dates throughout the year. 

You can check form availability here: Tax form availability tool.

Many things have been corrected in the latest updates to TurboTax. 

Make sure you have run all updates to your TurboTax program. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Please feel free to come back to TurboTax Community with additional information or questions or click here for information on Turbo Tax Support.