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bajkaj
New Member

I'm logged in. Why does it keep taking me back to log in when I click take me to my return?

 
4 Replies
JeanneLO
Intuit Alumni

I'm logged in. Why does it keep taking me back to log in when I click take me to my return?

Many times this occurs because an incorrect user id is being used to attempt to login. This is occurring because your browser remembers certain information and as you begin to type your user id it pre-fills the incorrect user id. Please try the steps below to determine if this is what is causing the password reset.

  • Go to the Login screen on TurboTax.com and select the I forgot my User ID or password option to sign back  into your account.
  • Once you successfully reset your password and get logged into your account select My Account > Account Settings.
  • Once in account settings select Profile and verify your User ID.
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Markg1732
Level 2

I'm logged in. Why does it keep taking me back to log in when I click take me to my return?

I have cleared my browser history multiple times on my computer and continue to be kicked back to sign on screen.   I have changed password many times as well.

DaraLO
Intuit Alumni

I'm logged in. Why does it keep taking me back to log in when I click take me to my return?

Clearing your browser's history will not correct this issue.  Sign out of your account and clear your browser's cache and cookies, then log back in to see if this resolved the issue.  You can also try using a different browser to log into your account.

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ankushm
Level 2

I'm logged in. Why does it keep taking me back to log in when I click take me to my return?

what a load of bullcrap this is. It doesnt work even with completly new machine and new browser or mobile app after that. Stop spreading wrong info.

 

Anyone looking for answer, please dont waste time here as this will not resolve the issue. Move to another site because even support desk wont be able to resolve your issue. Save yourself some misery and effort and dont use Turbotax because software will suddenly stop working and there is nothing anyone can do or rather anyone wants to do

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