I'm getting an error message when installing turbo tax 2023 from a cd.?

[debralu2483]

installation in process error

[ee-ea]

What is the rejection message? Quote it exactly.

[debralu2483]

Thanks in advance for your help! Sorry but I gave up last night after trying for a few hours.

The message is:

"Another installation is in progress. You must complete that installation before continuing this one."

The button options are RETRY or cancel. Retry gets me the same message.

There was no other installation in process. I did a defrag, cleared the cache, updated the operating system (Windows 10 64-bit) and then rebooted a few times.  I also checked to be sure that I had enough space (I do - lots of space).

Thanks again. (Crossing my fingers that you can help.)

Deb

I ended up installing it on my husband's laptop but would prefer it on mine.

[CatinaT1]

If your were trying to install on a Windows 10 machine, I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10. 

1. Type "environment" in the windows search bar.  
2. This will bring up "Edit the System Environment Variables" as a match.   
3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."   
4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".   
5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.   
6. Click on each, then click on the "Edit..." pushbutton.   
7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).   
8. This folder must, of course, exist for this step to work properly.   
9. OK out of all the dialog boxes and retry the install.   
10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.   

[debralu2483]

Thanks for trying to help CatinaT1, however it didn't work for me. I actually received a new error message before getting the same original error message.

The new message is:

1152: Error extracting Microsoft.NET Framework

4.5 Full.prq to the temporary location

After clicking OK, the previous error message reappeared. 

Note that my husband's laptop is also Microsoft 10 OS and the software installed without a hitch. I've been using TurboTax for many, many years and this is the first time I had issues installing it. 

I think I'll just go ahead and use my husband's laptop for our taxes this year. I'm due for an upgrade within the next year anyway.

Deb

[debralu2483]

Correction:

The new error message was...

1152: Error extracting Microsoft.NET Framework

4.8 Full.prq to the temporary location

[CatinaT1 · Accepted solution]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[patmck68]

Can not get turbotax cd to load on my windows 10 computer. Keep getting error messages and giving me different ways to correct problem to no avail.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service