Thanks in advance for your help! Sorry but I gave up last night after trying for a few hours.
The message is:
"Another installation is in progress. You must complete that installation before continuing this one."
The button options are RETRY or cancel. Retry gets me the same message.
There was no other installation in process. I did a defrag, cleared the cache, updated the operating system (Windows 10 64-bit) and then rebooted a few times. I also checked to be sure that I had enough space (I do - lots of space).
Thanks again. (Crossing my fingers that you can help.)
Deb
I ended up installing it on my husband's laptop but would prefer it on mine.
