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I'm divorced. Why does turbotax include my ex-husbands name in all of the questions?

I've been divorced for 5 years. Why does turbo tax include my ex-husbands name in all of the questions?
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I'm divorced. Why does turbotax include my ex-husbands name in all of the questions?

It sounds like you are using an old account that was previously used for a joint return with your now "ex".   You need to use an account that is your own account with your own user ID.   Did you establish an account a few years ago after your divorce?  Maybe you are just in the wrong account now by mistake.

 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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2 Replies

I'm divorced. Why does turbotax include my ex-husbands name in all of the questions?

It sounds like you are using an old account that was previously used for a joint return with your now "ex".   You need to use an account that is your own account with your own user ID.   Did you establish an account a few years ago after your divorce?  Maybe you are just in the wrong account now by mistake.

 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I'm divorced. Why does turbotax include my ex-husbands name in all of the questions?

Since you are no longer married you need to start a new account with a new User ID.  Also, do not select Divorced as a filing status.  If you have not remarried you should choose Single as your filing status.

 

Go to this TurboTax website for online editions, choose an edition and then create an account, do NOT use the Sign In button - https://turbotax.intuit.com/personal-taxes/online/

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