I’m about to be homeless because you sent my tax return to the wrong bank account: Have TT call me in 24 hours or I will give you the worst review you’ve ever had

[12345tax2020]

If you don’t help me get my money because of your mistakes I’ll never use you again and make sure others don’t either. No one will answer my phone calls and I have not been able to talk to a person yet! I’m about to be homeless because of money I was counting on for you guys to properly process

[Anonymous_]

You already posted a similar message. No one can call you; you need to contact Support.

What is the TurboTax phone number? (intuit.com)

[VolvoGirl]

Turbo Tax doesn't process your money.  They don't touch your refund at all.  All they do is transmit your return to the IRS and state.  After that it's up to the IRS to process your refund.  Has the IRS sent it yet?  If the IRS adjusted the amount they will mail you a letter.  How much is missing?  Were you having the TT fees deducted from your refund?  Then it goes through the 3rd party bank to take the fees out.  

When did you efile?  Was it Accepted?  If you used the Online version you can check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

If your return was Accepted then check IRS Where's my refund

https://www.irs.gov/refunds/

The IRS is taking a very long time to send refunds.  Like over 6 months.  You can try calling the IRS at 1-800-829-1040 

[VolvoGirl]

In your other post you said your refund was reduced significantly.  Even if the bank account was wrong that wouldn't affect the amount.  Only the IRS can change the amount.  And federal and state refunds come separately from different places at different times.   If the IRS reduced your refund they will mail you a letter.  

The IRS has been reducing many returns this year mainly because of the 3rd stimulus payment (Recovery Rebate Credit) on line 30 and the Child Tax Credit on line 28.  People have been answering the question wrong and entered the wrong amount on lines 28 & 30.  Check your return.  Line 30 is only if you didn't get the full amount or qualify for more. 

[xmasbaby0]

TurboTax does not issue or send your tax refund.     Your refund is issued and sent by the IRS and/or your state, and it goes to the bank account that YOU specified when you prepared your tax return.  So you are the one who was responsible for entering correct banking information.   If you chose to use "refund processing" in order to have your TurboTax fees deducted from your federal refund, then your refund goes from the IRS to the third party bank first.  That third party bank takes out the TurboTax fees and sends the rest of the refund to the bank account or card that YOU entered.   If you entered wrong information, then the refund goes back to the IRS or back to the third party bank.   Then they have to issue and mail a paper check to the address on your tax return.

You are saying that your refund was reduced, but you have not explained how you know it was reduced.   The IRS (or state) sends you a letter to explain why your refund was reduced.   That letter can come a few weeks later than the reduced refund, so you have to wait for it.    As mentioned above, there have been a lot of people whose refunds were reduced because they made mistakes with the child tax credit and/or the recovery rebate credit.   The IRS letter will explain.    The bank account used had nothing to do with why your refund was reduced.   So there is some other reason for the reduced refund.

TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.

You have not mentioned any specific amounts.  Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment.    If you received the 3rd stimulus check of $1400 per person in 2021 then you got letter 6475 from the IRS about it.   You needed to enter the amount you received.   If you already received that money then line 30 on your Form 1040 should have been blank.

  If it is short by $1800 or  $1500 or  a multiple of that amount  ---   maybe a mixup regarding the advance child tax credit payments. If you received monthly child tax credit payments of $250 or $300 per month between July and December of 2021, then you got letter 6419 from the IRS, and you were required to enter the amount of the advance payments.   Only the remaining amount of the CTC should have been on line 28 of your Form 1040.

The IRS knows how much they sent to you for the 3rd stimulus check and they know how much they sent for advance child tax credit payments.   If you answered something incorrectly on your tax return then the IRS made a correction that resulted in a reduced refund for you. 

 Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

The IRS will send you a letter that explains why your refund was reduced or why you owe more.   Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

[Mike9241]

Turbotax is a self-prepared return. so if the direct deposit info is wrong then either YOU entered the incorrect bank info or you elected to have Turbotax fees taken out of your refund. in that case the refund goes to a third-party bank where the refund is split between the fees and the balance of your refund. the third-party bank then electronically transfers the rest to the direct deposit a/c you specified. if it is invalid, then the receiving bank sends it back to the IRS so it can mail you a paper check.

none of this has to do with a refund lower than expected except possibly for the fees taken out.  most reduced refunds are due to claiming the stimulus credits again when the IRS records show you already got it. there can be a myriad of other reasons. if your return has been processed you can go online to review your tax return transcript to see what the IRS changed.

https://www.irs.gov/individuals/get-transcript 

in any event, if the IRS changed your return, they will send you an explanation so you can refute the change. this can take many weeks.