Turbo Tax doesn't process your money. They don't touch your refund at all. All they do is transmit your return to the IRS and state. After that it's up to the IRS to process your refund. Has the IRS sent it yet? If the IRS adjusted the amount they will mail you a letter. How much is missing? Were you having the TT fees deducted from your refund? Then it goes through the 3rd party bank to take the fees out.
When did you efile? Was it Accepted? If you used the Online version you can check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If your return was Accepted then check IRS Where's my refund
https://www.irs.gov/refunds/
The IRS is taking a very long time to send refunds. Like over 6 months. You can try calling the IRS at 1-800-829-1040
