I keep getting a W2 import hold error and my state keeps getting rejected. How do I fix this?

[Geminicreed1333]

@DawnC my state is getting rejected due to a box 18 error. I filed, paid, and submitted it. And I can’t seem to get it figured out. 

[BrittanyS]

Have you tried deleting the W-2 import and reentering manually?  This has been successful for others in the thread and resulted in being able to e-file.

@Geminicreed1333 

[Geminicreed1333]

@BrittanyS  Hi yes I was just now able to get find where I needed to be to do so. I’ve been seeing others talking about manually changing information. Just couldn’t find it. There was a $70000 difference in box 18 that was entered. I did change that, hopefully that’s the issue. Thank you

[Kmthomas7620]

Similar situation. Federal has already been submitted and accepted. State will not go through. Error code w2_import_hold error mismatch. I see those saying to delete the w2, can you do that for just the state portion? 

[csprung]

I'm having the exact same w2_import_hold error mismatch issue. I've only ever manually entered the W2. I deleted and reentered and I've manually changed the box 18 value to match box 1 (even though they are different). Nothing works. It's been rejected four times. TurboTax phone specialists don't know how to fix it and are just a baffled as I am. They double checked my quadruple checking and resulted in "file by mail." The entire point is not to have to file by mail. How is this an ongoing problem for so many people?

[MarilynG1]

Delete your imported W-2 in your Federal Return. 

If you're using TurboTax Online, clear your Cache and Cookies, manually enter your W-2 as issued in your Federal return, and try your state Efile again.

Here's more info on Filing Federal and State Returns Separately and How to Manually Enter a W-2.

@Kmthomas7620 

@csprung 

[csprung]

I've done all of those things multiple times. I've done them on the phone and screen sharing with TurboTax. I deleted everything again earlier today and manually did it all again and it's been pending for hours now. I'm not sure if I should be hopeful or not. 

[LindaS5247]

If you have imported Form W-2 did you try deleting your W-2's and reentering them? Sometimes that clears up issues. Or if you can't import them enter them manually.

1. Click "Search" at the top right of your screen
2. In the search box, type "W-2"
3. Click on "Jump to W-2"               
4. Click on "Add a W-2" or if you are deleting your Form W-2 you can click on the garbage can icon to delete it 
5. On the next screen click on "Type it Myself"  
6. On the next screens you will be prompted to enter your W-2 information from your form
7. Answer all questions on the follow-up screens

If you are using TurboTax Desktop, you can enter your Form W-2 as follows:

1. Open or continue your return
2. Click "Search" at the top right of your screen
3. In the search box, type "W-2"
4. Click on "Jump to W-2"              
5. Your screen will say "We'll start with your W-2", click the box "Work on my W-2" want to file or if you are deleting your W-2 click on the garbage can icon to delete it
6. Your screen will say "Let's Start With a Bit of Info From Your W-2" , enter your Employer ID from Box b of your W-2"
7. Click on "Continue"
8. You can select "Type it myself"
9. The next screens will prompt you for the information you see on your W-2.
10. Answer all questions on the follow-up screens

Click here for additional information on manually entering your W-2.

Click here for additional information regarding editing your Form W-2