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jon4379
New Member

Can not pay for state efile online

Pop up window to pay for state e file option or audit defense does not work, unable to click on continue button to add credit card info.

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1 Best answer

Accepted Solutions
JeanneLO
Intuit Alumni

Can not pay for state efile online

If you are using Windows 10 and some buttons don't work please see this TurboTax FAQ for help.

https://ttlc.intuit.com/replies/6549824

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

23 Replies

Can not pay for state efile online

I have this problem too; need an answer now
prodded
New Member

Can not pay for state efile online

I have the same problem.  using MacBook ....need answer now!

Can not pay for state efile online

Problem resolved by going to System Preferences/Display and clicking on Scaled, then the third block for smaller print.  This worked perfectly.

Can not pay for state efile online

WIN 10 being around for more than 3 years and XP was obsolete longer than that. It is not acceptable that software not working in WIN operating system. It is 2019!
robdauler
New Member

Can not pay for state efile online

I have the same problem.  using MacBook ....need answer now!.  Two calls into their support, each over 20 minutes and both times support person could not figure out answer, and worst let, could not process payment over phone.   Looks like will have to file by mail.
robdauler
New Member

Can not pay for state efile online

I have the same problem.  using MacBook ....need answer now!.  Two calls into their support, each over 20 minutes and both times support person could not figure out answer, and worst let, could not process payment over phone.   Looks like will have to file by mail.
prodded
New Member

Can not pay for state efile online

I did not put it on my credit card.  I had it deducted from my refund.  Then I contacted customer service for a refund.  Spent about an hour on the phone but eventually they figured how to issue refund
robdauler
New Member

Can not pay for state efile online

Thank you for your feedback.  Unfortunately cannot take from refund, since owe.  It is amazing to me, that they have not immediately taken care of problem, since losing money with frustrated customers deciding to mail in.
skubiakiv
New Member

Can not pay for state efile online

On a Mac...  I did what another suggested about Display settings AFTER I did a reboot.   

Save tax file...  Reboot Mac...  Go to System Preferences/Display and clicked on Scaled... Select the third block for smaller print....  Back into TT...  Try to file again...  Got message again but this time clicking Try Again worked...  And I actually got the message a few times, but now clicking Try Again kept getting me further until it worked.

kramerjn
New Member

Can not pay for state efile online

This worked.  On PC, just keep pressing "Try Again"...over and over.  On 20x it worked.
JeanneLO
Intuit Alumni

Can not pay for state efile online

If you are using Windows 10 and some buttons don't work please see this TurboTax FAQ for help.

https://ttlc.intuit.com/replies/6549824

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Can not pay for state efile online

same here, this did not work
kramerjn
New Member

Can not pay for state efile online

Did not work!
bmoura8
New Member

Can not pay for state efile online

Did not work !

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