Can not pay for state efile online

[jon4379]

Pop up window to pay for state e file option or audit defense does not work, unable to click on continue button to add credit card info.

[lindapagliaro]

I have this problem too; need an answer now

[prodded]

I have the same problem.  using MacBook ....need answer now!

[lindapagliaro]

Problem resolved by going to System Preferences/Display and clicking on Scaled, then the third block for smaller print.  This worked perfectly.

[sliu55]

WIN 10 being around for more than 3 years and XP was obsolete longer than that. It is not acceptable that software not working in WIN operating system. It is 2019!

[robdauler]

I have the same problem.  using MacBook ....need answer now!.  Two calls into their support, each over 20 minutes and both times support person could not figure out answer, and worst let, could not process payment over phone.   Looks like will have to file by mail.

[robdauler]

I have the same problem.  using MacBook ....need answer now!.  Two calls into their support, each over 20 minutes and both times support person could not figure out answer, and worst let, could not process payment over phone.   Looks like will have to file by mail.

[prodded]

I did not put it on my credit card.  I had it deducted from my refund.  Then I contacted customer service for a refund.  Spent about an hour on the phone but eventually they figured how to issue refund

[robdauler]

Thank you for your feedback.  Unfortunately cannot take from refund, since owe.  It is amazing to me, that they have not immediately taken care of problem, since losing money with frustrated customers deciding to mail in.

[skubiakiv]

On a Mac...  I did what another suggested about Display settings AFTER I did a reboot.   

Save tax file...  Reboot Mac...  Go to System Preferences/Display and clicked on Scaled... Select the third block for smaller print....  Back into TT...  Try to file again...  Got message again but this time clicking Try Again worked...  And I actually got the message a few times, but now clicking Try Again kept getting me further until it worked.

[kramerjn]

This worked.  On PC, just keep pressing "Try Again"...over and over.  On 20x it worked.

[JeanneLO · Accepted solution]

If you are using Windows 10 and some buttons don't work please see this TurboTax FAQ for help.

https://ttlc.intuit.com/replies/6549824

[dragonswng2]

same here, this did not work

[kramerjn]

Did not work!

[bmoura8]

Did not work !