I have the CD version of TurboTax 2021 Home and Business. When I click on State, it gets stuck in an endless loop. Can't work on my state return.

[zeusnhuerra]

Thank you. I just got the premier version and downloaded that. If this doesn't work I will definitely been giving them another call

[zeusnhuerra]

Well I changed to the Premier version and it is the exact same issue.  You have to be kidding me. 

[Twinkangel]

I am so sorry to hear this!  Call TurboTax and get them to email you a download for the states.  Stand your ground and insist.  Tell them they did it for me, and they should do it for you.   It is the ONLY WAY.  Once they did that, I clicked on Start, which only produced the endless loop before, and IMMEDIATELY the amount of my state refund showed up and I was "in."  I couldn't believe that was all it took.   That, and 2 and a half hours of troubleshooting.  Sheesh.  

[zeusnhuerra]

Yes. I need to call back and ask for supervisor. I was almost there but then customer service rep phone messed up. Figures

[zeusnhuerra]

YEAH! SUCCESS. I asked for a supervisor and it took 10 minutes for David to send me the file and it worked. Thank you thank you thank you

[Twinkangel]

This is awesome!!!!  So glad for you!

[rftucker7]

As of yesterday, the file that is downloaded appears to be for tax year 2020.  Will this work for tax year 2021, New York State.  Please addvise

[zeusnhuerra · Accepted solution]

Hi. Nope won't work. Call support and ask to speak to supervisor. The other consultants are very nice and they try but they do not have access to the 2021 fix. It is the only way you are going to get it. Mine was fixed with that upload but you need a supervisor.  Good luck 

[hyhong]

I have the exact same issue CD Turbo Tax Home and Business edition and funny same state AZ.  Not able to downloaded.  Spent 4 hrs with technical support last night and she was very helpful but we got cut off around midnight and everything we tried did not work.  From the state cleanup file which was for 2020 not said 2021 to uninstalling and re-installing multiple times.  Next step was for me to try to download a new version from the website but that is when we got cut off so don't have the new link and/or program code if this is the next step.  Calling technical support now awaiting more help.

Does anyone else have a solution.

[hyhong]

Okay guys just met with Turbo Tax rep and the solution was to have them give you a code to download the state directly and install separately.  🙂

[zeusnhuerra]

Yes..was just going to respond.  I am not sure why they just do not make it available in their FAQs but glad you got it to work

[Twinkangel]

Fascinating.  This means they acknowledge they have a problem and have found an easy solution.  Thanks for letting everyone know! 

[jobbies]

I have the same issue but with the Premier download for windows. So if I call back again since the reps I spoke with this evening were not helpful- ask for a supervisor to send me a download of the state? If using it on my desktop, then I can just load it in somehow to run with the federal information?? 
plus - I don’t log into anything. I have the license number - so want to make sure I can get it to run. 
thanks for any help. 

[rftucker7]

The problem has been resolved, and I'm remiss in not reporting the solution.  My bad!  If you search around, you will find a separate TurboTax support section devoted to state problems with an 800 number.  I contacted them, and the final solution (after trying several things)  was for me to uninstall the software, then the agent created a dummy invoice for me at $0 and downloaded an entirely new copy of the software, including New York State.  Installed that and it worked fine.  Both my federal and NY State have been accepted.  Total time on the phone - about 90 minutes.

I'm really disappointed in TurboTax!  This state looping issue has been around for years, and their July 2021 solution for TY 2020 does not work for TY2921.  I doubt I will continue as a TurboTax client, though I've been using them for about 10 years!

[zeusnhuerra]

Hello. When I needed the assistance a Supervisor was the only person that had access to the file to fix. Contact customer service and ask for supervisor yes. They send you a link and it works fine after that.