I am so sorry to hear this! Call TurboTax and get them to email you a download for the states. Stand your ground and insist. Tell them they did it for me, and they should do it for you. It is the ONLY WAY. Once they did that, I clicked on Start, which only produced the endless loop before, and IMMEDIATELY the amount of my state refund showed up and I was "in." I couldn't believe that was all it took. That, and 2 and a half hours of troubleshooting. Sheesh.
