@alc313 wrote:I have started my 2024 taxes. It's actually near completion. I log back in today. EVERYTHING IS GONE! Including my prior taxes since 2010. Same login. HELP!
Reached out to support and they just ask me to check I have the same login. I do. Can TT restore all the data? When I log in today, it literally asked me to start from scratch even though under the Documents tab, it has all of my 2024 uploads. What should I do?
If you are using Online TurboTax to prepare your returns, that almost certainly means you have more than 1 account without realizing it--even if you think you don't. Especially if it's asking you to start a new return from scratch. You should go through the steps below:
How to look for multiple accounts:
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.
