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Please make sure you are making the change with your intuit account. Please see this TurboTax FAQ: https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...
Please make sure my phone number is changed from [phone number removed] to [phone number removed]
@Lyndamillerjones Follow the steps below:
You will need to select the verify link if your phone number has not been verified.
The following Help Article will assist you in connecting with the right person, if you need additional assistance: What is the TurboTax phone number?
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