I have already paid for this service, now it wants me to upgrade again

[cpayne65]

I paid $78, and now because I have another form it wants an additional $89. It feels like I am paying twice, shouldn't I get credit for the first payment?

[xmasbaby0]

We cannot see what version of the software you are using or what form you added that might be triggering an upgrade or additional fee.

How can I see my TurboTax  fees? 

  https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

[mesquitebean]

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@cpayne65 wrote:
I paid $78, and now because I have another form it wants an additional $89. It feels like I am paying twice, shouldn't I get credit for the first payment?

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This is just a guess, but what did you buy originally?   Did you purchase desktop software to install on your computer, but then ended up using Online TurboTax by mistake instead of your desktop software? 

If that's not it, please explain exactly what you bought for $78, and what exactly it is now asking you to purchase for the additional $89.    A simple upgrade between editions does not cost $89.   Or are you using Online TurboTax and somehow upgraded to TurboTax Live (assistance and review by a tax expert?)

[xmasbaby0]

Yes----did you get confused between the desktop download and online software?

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

If that is the issue:

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...