turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

lteal67
New Member

I have a confirmation where I paid for my turbo tax order, but now its asking me to confirm payment again

How can I bypass paying for my order again so I caN EFILE MY TAXES
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

I have a confirmation where I paid for my turbo tax order, but now its asking me to confirm payment again

What did you buy?  And when?  You might have bought the Desktop program but used the Online version instead.  You can’t apply the Desktop purchase to Online.

 

People who bought the Desktop program have accidentally got into the Online version.  If you have a License Code you need to install the Desktop Download program and not use the Online version.  How to install with a License Code

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

 

If you entered your info into the Online version you can move it to the Desktop program without paying for Online.   To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question