I got turbo tax for 2020 and when loading it said ...
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hklepac
Level 2

I got turbo tax for 2020 and when loading it said it won't work on Windows 7. Can I switch my software to online,?

Can I switch to online software instead of download. I paid for it.
4 Replies
mesquitebean
Level 15

I got turbo tax for 2020 and when loading it said it won't work on Windows 7. Can I switch my software to online,?

Your payment for desktop software will not transfer to the Online TurboTax version.  They are not interchangeable, have different features, and different pricing structures.   Online TurboTax will open in early December.    You can get a refund for your 2020 desktop software purchase.

 

You can use this online refund request form:

https://support.turbotax.intuit.com/forms/refund-request.jsp

 

Or if you have any problems using that request form, you can contact TurboTax Customer Support using this form to get a phone number.

Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.

https://support.turbotax.intuit.com/contact

Critter-3
Level 15

I got turbo tax for 2020 and when loading it said it won't work on Windows 7. Can I switch my software to online,?

Going forward ... if you keep WIN 7 ... before you buy you need to check and see the system requirements for a program  as many things will not work any longer. 

hklepac
Level 2

I got turbo tax for 2020 and when loading it said it won't work on Windows 7. Can I switch my software to online,?

I love that "click here and fill out the form", which sends you three questions, one of them being, "What is your order number?" I have looked at all of their screens, my account, my emails, and there is no order number anywhere. So then you look for a phone number to call them, none. Oh, they give you a number and when you call they say you need a different one.  I now understand why Turbo Tax no longer works on earlier versions of Windows, they have no folks that can program logically. I will get my refund and after I do I will find another company to do my taxes with. I spent over 4 hours on this and have gotten no where.

Critter-3
Level 15

I got turbo tax for 2020 and when loading it said it won't work on Windows 7. Can I switch my software to online,?

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

 

Or –

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

Or –

 

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

 

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