Your payment for desktop software will not transfer to the Online TurboTax version. They are not interchangeable, have different features, and different pricing structures. Online TurboTax will open in early December. You can get a refund for your 2020 desktop software purchase.
You can use this online refund request form:
Or if you have any problems using that request form, you can contact TurboTax Customer Support using this form to get a phone number.
Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.
I love that "click here and fill out the form", which sends you three questions, one of them being, "What is your order number?" I have looked at all of their screens, my account, my emails, and there is no order number anywhere. So then you look for a phone number to call them, none. Oh, they give you a number and when you call they say you need a different one. I now understand why Turbo Tax no longer works on earlier versions of Windows, they have no folks that can program logically. I will get my refund and after I do I will find another company to do my taxes with. I spent over 4 hours on this and have gotten no where.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)