Your payment for desktop software will not transfer to the Online TurboTax version. They are not interchangeable, have different features, and different pricing structures. Online TurboTax will open in early December. You can get a refund for your 2020 desktop software purchase.
You can use this online refund request form:
https://support.turbotax.intuit.com/forms/refund-request.jsp
Or if you have any problems using that request form, you can contact TurboTax Customer Support using this form to get a phone number.
Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.
https://support.turbotax.intuit.com/contact
