I know of no way to get turbotax to fix its software. I do know that for most software companies when a "bug" is identified, they create an "incident" or "problem" report and give it a tracking number. Perhaps you can ensure that is done and follow this tracking number.
I thought I knew a way around this problem by making changes directly to the Forms, but since you are using the Online product, it appears the Online product does not support this function. I'm pretty sure the download product does.
However, you may be able to view or print your state forms - or at least try to.
If you can see or print your state forms, you may be able to use some or most of the data from these forms to manually complete and fill out your state returns and file them via mail. I think you may get charged to print the state forms.
I hope this helps.
**Say "Thanks" by clicking the thumb icon in a post
When your tax software is not working out for you, as confirmed by Customer Support,
it's time to move on to better tax prep software.
TurboTax is not the only tax software available.
Still have questions?Make a post