I downloaded turbo premier 2020 and when I open it is says start my 2019

[Critter-3]

Did you download the 2020 program ?   If so why are you logging in online ?  The programs are totally separate and the 2020 online version is not operational yet.

How to download

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

How to install  on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

How to install  on Mac

https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...

[VolvoGirl]

Did you install it ok? Did you enter the 16 digit License Code to Activate it?  Where does it say "Start 2019"? Can you post a screen shot so we know where you are stuck?

When you start a new return the first thing it should ask is if you want to transfer from a 2019 return.  It should find all the 2019 files on your computer and list them.  Or you can continue without Transferring.